Rudax — rudax.com.tr
Effective Date: 13 September 2026
These are the terms that govern your use of Rudax. We have written them to be as straightforward as possible. If anything is unclear, contact us at support@rudax.com.tr.
By using Rudax — whether to browse, create an account, or complete a booking — you agree to these terms.
Start Here
Rudax is a hotel booking platform. We connect you with hotels — we do not own or operate any property listed on our platform.
When you book through Rudax:
- Your reservation is with the hotel, not with us.
- The cancellation policy that applies to your booking is set by the hotel and sent to you in your Booking Confirmation email.
- If you paid in advance and cancel before the deadline, we refund you within 7 to 14 business days.
- If the hotel refuses a refund, we cannot override that decision.
Read your Booking Confirmation. Everything specific to your stay is in there.
Making a Booking
A booking is confirmed once you receive a Booking Confirmation to your registered email address. That email contains your dates, room type, total price, and — most importantly — the cancellation policy and deadline for your specific reservation.
Cancellation deadlines vary between hotels and between rate types. There is no single policy that applies to all bookings on Rudax. Check your confirmation every time.
If you need to modify a confirmed booking, contact us at support@rudax.com.tr with your booking reference number. Changes depend on the hotel's availability and may involve additional charges.
Rudax facilitates the booking. The accommodation itself — its quality, condition, and service — is entirely the hotel's responsibility.
Payments
Prepaid bookings. Payment is collected by Rudax at the time of booking. By completing the booking, you authorise us to charge your selected payment method for the full amount shown.
Pay-at-hotel bookings. No payment is collected by Rudax. You pay the hotel directly upon arrival. Any payment disputes for this booking type are between you and the hotel.
Pricing. We display prices as accurately as possible. The confirmed price is the one in your Booking Confirmation. Some prices include local taxes and fees; others do not — this is made clear before you complete the booking.
Currency. Prices may appear in different currencies. The final amount charged is confirmed at payment. We are not responsible for exchange rate differences or bank fees related to currency conversion.
Pricing errors. If a price is clearly wrong due to a technical or human error, we reserve the right to cancel the booking and issue a full refund. We will contact you as soon as possible if this occurs.
Cancellations and Refunds
Cancellation policies are set by hotels
The hotel determines whether your booking is refundable, and under what conditions. This policy is displayed before you complete your booking and included in your Booking Confirmation. Rudax does not set these policies and cannot override a hotel's decision.
Cancelling before the deadline
Prepaid bookings: Rudax will refund the amount paid to your original payment method within 7 to 14 business days of the cancellation being confirmed.
Pay-at-hotel bookings: No payment was made to Rudax. Your booking is cancelled at no cost to you, subject to the hotel's terms.
Cancelling after the deadline
The hotel is not required to issue a refund. Rudax will submit your request, but if the hotel refuses, we have no authority to compel a refund and we do not cover it ourselves.
If the hotel agrees to an exception, we will process the refund within 7 to 14 business days of receiving the funds from them.
Non-refundable bookings
Some rates are non-refundable. This is clearly stated before you book. No refund will be issued for non-refundable bookings regardless of the reason for cancellation.
Refund timelines
Once Rudax initiates a refund, your bank or card provider may take an additional 3 to 10 business days to process it. Delays caused by the hotel, banking procedures, or factors outside our control are not our responsibility.
How to cancel
Email support@rudax.com.tr with your booking reference number. We will confirm your request and inform you of the outcome.
No-Shows
If you do not arrive on your check-in date without cancelling in advance:
Prepaid bookings: This is treated as a no-show. In most cases, no refund is issued. Rudax cannot recover funds on your behalf.
Pay-at-hotel bookings: No payment was made to Rudax. The hotel may impose a no-show charge directly. We are not responsible for any fees the hotel applies.
If you expect to arrive late, contact the hotel directly. Failure to do so may result in the hotel releasing your room, and Rudax will not be liable for any resulting loss.
Your Account
You may need to create an account to make a booking. The information you provide must be accurate and kept up to date.
Your account is your responsibility. Keep your password private. If you suspect unauthorised access, contact us at support@rudax.com.tr immediately.
We reserve the right to suspend or close accounts that violate these terms, are used for fraudulent activity, or where we are required to do so by law.
Who Can Use Rudax
To use Rudax you must be at least 18 years old, legally able to enter into a contract, and provide accurate information. If you do not meet these requirements, you may not use the platform.
Rules of Use
You must not use Rudax to make fraudulent or speculative bookings, impersonate another person, scrape or copy data from the platform by automated means, introduce malicious code, resell bookings, post unlawful or offensive content, or violate any applicable law.
Violations may result in account suspension, cancellation of bookings, and legal action where appropriate.
Our Responsibility
Rudax is an intermediary. We are not responsible for the accommodation itself, its quality, or anything that occurs during your stay. The hotel bears full responsibility for the service it provides.
We are not liable for a hotel's failure to honour a booking, refunds refused by a hotel, loss or damage during your stay, or events beyond our control such as natural disasters, government restrictions, or infrastructure failures.
Where liability cannot be excluded by law, our total liability will not exceed the amount you paid to Rudax for the booking in question. We are not liable for indirect or consequential damages.
Nothing in these terms removes rights you may have under mandatory consumer protection laws in your country.
Intellectual Property
Everything on the Rudax platform — its design, code, logos, and content — belongs to Rudax or its licensors. You may not reproduce or use any part of it commercially without our written permission.
If you submit content such as reviews or photos, you grant Rudax permission to display and use that content on the platform. You confirm you have the right to submit it.
Privacy
We handle your personal data in accordance with our Privacy Policy, available on the platform. By using Rudax, you agree to that policy.
We comply with Turkish Law No. 6698 (KVKK). For users whose data falls under Russian Federal Law No. 152-FZ, personal data is stored and processed in accordance with that law's localisation requirements.
Legal Details
Changes to these terms. We may update these terms. For significant changes, we will notify you by email or on the platform at least 14 days in advance. Continuing to use Rudax after an update means you accept the new terms. Bookings made before any update remain governed by the terms in effect at the time.
Governing law. These terms are governed by the laws of the Republic of Turkey. Disputes will be resolved in the courts of Istanbul. If you have rights under mandatory consumer protection laws in your own country, those rights are not affected.
Indemnification. You agree to cover Rudax for claims or costs arising from your violation of these terms, your misuse of the platform, or content you submit that causes harm to a third party.
Contact
Email: support@rudax.com.tr
Website: rudax.com.tr
We aim to respond within 2 business days.
Index
Last updated: 8 August 2026